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Terms of Service

Last updated: December 2024

Snake Pro Cycles ("we," "our," or "us") provides bicycle rental services in London, United Kingdom. These Terms of Service ("Terms") govern your use of our services and website. By using our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our services.

Contents

  • 1. Acceptance of Terms
  • 2. Our Services
  • 3. Booking and Payment
  • 4. Rental Conditions
  • 5. User Responsibilities
  • 6. Safety Requirements
  • 7. Damage and Liability
  • 8. Cancellation Policy
  • 9. Prohibited Uses
  • 10. Limitation of Liability
  • 11. Termination
  • 12. Governing Law

1. Acceptance of Terms

By accessing our website, making a booking, or using our bicycle rental services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Snake Pro Cycles. If you are using our services on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Our Services

2.1 Bicycle Rental Services

Snake Pro Cycles provides bicycle rental services including:

  • City bikes for urban commuting and leisure
  • Electric bikes for enhanced cycling experiences
  • Mountain bikes for off-road adventures
  • Accessories including helmets, locks, lights, and panniers

2.2 Service Availability

Services are subject to availability and seasonal variations. We reserve the right to modify, suspend, or discontinue any aspect of our services with reasonable notice.

2.3 Operating Hours

Our standard operating hours are:

  • Monday - Friday: 8:00 AM - 8:00 PM
  • Saturday: 8:00 AM - 8:00 PM
  • Sunday: 9:00 AM - 6:00 PM

3. Booking and Payment

3.1 Booking Process

All bookings must be made through our website contact form, by phone, or in person at our store. We will confirm all bookings within 2 hours during business hours.

3.2 Payment Terms

  • A 50% deposit is required to secure your booking
  • Full payment is due upon collection of the bicycle
  • We accept cash, credit/debit cards, and bank transfers
  • All prices include VAT where applicable

3.3 Pricing

Current pricing is available on our website and may be subject to change. Confirmed bookings will honour the price quoted at the time of booking.

3.4 Security Deposit

A refundable security deposit may be required, depending on the type and value of the bicycle rented. This will be returned upon safe return of the bicycle in good condition.

4. Rental Conditions

4.1 Age Requirements

Renters must be at least 18 years old. Valid photo identification is required for all rentals.

4.2 Rental Period

Bicycles must be returned by the agreed time and date. Late returns may incur additional charges at our standard daily rate.

4.3 Collection and Return

Bicycles must be collected from and returned to our store at 42 Regent Street, London W1B 5RL, unless alternative arrangements have been agreed in writing.

4.4 Condition Upon Collection

You acknowledge that the bicycle is in good working condition upon collection. Any pre-existing damage will be documented before rental commencement.

5. User Responsibilities

5.1 Care and Custody

You are responsible for the care and custody of the rented bicycle and any accessories from the time of collection until return. This includes:

  • Keeping the bicycle secure when not in use
  • Using provided locks and security equipment
  • Protecting the bicycle from theft, damage, and misuse
  • Reporting any issues immediately

5.2 Permitted Use

Bicycles must be used only for their intended purpose and in accordance with UK traffic laws and regulations.

5.3 Maintenance

Basic maintenance during rental (such as checking tyre pressure) is your responsibility. For mechanical issues, contact us immediately rather than attempting repairs.

6. Safety Requirements

6.1 Safety Equipment

We strongly recommend wearing a helmet at all times. Helmets are provided free of charge with all rentals.

6.2 Traffic Laws

You must comply with all applicable traffic laws, road rules, and cycling regulations in the UK.

6.3 Fitness and Ability

You confirm that you are physically capable of safely operating the rented bicycle and that you have the necessary cycling skills and experience.

6.4 Insurance

We recommend that you have appropriate personal insurance coverage. Our liability insurance covers the bicycle but not personal injury or third-party claims.

7. Damage and Liability

7.1 Damage to Bicycle

You are liable for any damage to the bicycle beyond normal wear and tear. Damage costs will be assessed based on repair or replacement costs.

7.2 Theft

In case of theft, you must immediately report the incident to the police and provide us with a crime reference number. You may be liable for the full replacement cost of the bicycle.

7.3 Third Party Claims

You are responsible for any third-party claims arising from your use of the rented bicycle.

7.4 Our Liability

Our liability is limited to the provision of bicycles in good working condition. We are not liable for any indirect, consequential, or incidental damages.

8. Cancellation Policy

8.1 Your Cancellation Rights

  • Free cancellation up to 24 hours before rental start time
  • Cancellations within 24 hours: 50% of total cost
  • No-shows: Full charge applies

8.2 Our Cancellation Rights

We reserve the right to cancel bookings due to:

  • Severe weather conditions affecting safety
  • Mechanical issues with booked bicycles
  • Force majeure events

In such cases, we will provide a full refund or alternative arrangements.

9. Prohibited Uses

The following uses are strictly prohibited:

  • Using bicycles under the influence of alcohol or drugs
  • Racing, stunts, or extreme cycling activities
  • Lending or subletting bicycles to third parties
  • Using bicycles for commercial purposes without agreement
  • Modifying or tampering with bicycle components
  • Using bicycles in violation of manufacturer guidelines

10. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability shall not exceed the rental fee paid
  • We exclude liability for indirect, consequential, or special damages
  • We do not warrant that bicycles will meet your specific requirements
  • Your use of our services is at your own risk

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

11. Termination

We may terminate your rental and require immediate return of the bicycle if:

  • You breach any of these Terms
  • You use the bicycle for prohibited purposes
  • Payment is not received as agreed
  • We have reasonable concerns about safety

Termination does not affect your liability for any charges incurred before termination.

12. Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.1 Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.

12.2 Contact Information

For questions about these Terms, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: 42 Regent Street, London W1B 5RL, United Kingdom

Snake Pro Cycles

Your trusted partner for bicycle rental in the UK. Quality bikes, excellent service, and unforgettable adventures.

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Contact Info

42 Regent Street
London W1B 5RL
United Kingdom

Phone: +44 20 7946 0958

Email: [email protected]

© 2024 Snake Pro Cycles. All rights reserved.

Registered in England and Wales. Company No: 12345678